Refund Policy

At Valvet, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to assist you with returns and refunds in accordance with our policy.

Eligibility for Refunds:

  • We accept returns on unused and unwashed fabrics or products within 30 days of the purchase date.
  • To be eligible for a refund, the item must be in its original condition, with all tags and labels attached.
  • Custom or cut-to-order fabrics and items that have been altered are not eligible for return or refund unless damaged or defective.

How to Request a Refund:

  1. Please contact our customer service team at [Customer Service Email] within 30 days of receiving your order to initiate a return.
  2. Provide your order number and the reason for your return.
  3. Once your return is approved, we will send you detailed instructions on how to return the item.

Return Shipping:

  • The customer is responsible for the cost of return shipping, unless the return is due to a defective or damaged product.
  • We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value to ensure your return reaches us.

Refund Process:

  • Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund.
  • If approved, your refund will be processed and credited back to your original payment method. Please allow [X] business days for the refund to appear in your account, depending on your payment provider.

Damaged or Defective Items:

  • If you receive an item that is defective, damaged, or incorrect, please contact us immediately at [Customer Service Email].
  • We will arrange for a full refund or exchange at no additional cost to you.
  • Please provide photos of the damaged or defective item to help us resolve the issue quickly.

Non-Refundable Items:

  • Custom orders, special orders, and final sale items are not eligible for refunds or exchanges.

Exchanges:

  • We do not offer direct exchanges. If you wish to exchange an item, you must first return the original item and place a new order for the replacement.

Questions: If you have any questions about our refund policy or need further assistance, please contact our customer service team at [Customer Service Email].

Thank you for choosing Valvet!

Feel free to adjust any details (like time frames or conditions) based on your store's specific policies.